REFUND POLICY

Last update 25.03.2026

At altaris.casino (hereinafter referred as "Website", “We”, “Our”), We are committed to providing our customers (hereinafter referred as “Users”) with a fair and transparent gaming experience. However, we also understand that exceptional circumstances may arise where a refund or cancellation of services may be warranted.

GENERAL POLICY

As Our services are consumed instantly when games are played, we generally cannot provide refunds or reversals of payments once transactions have been processed and completed. This no refund policy applies to all games, services, and products offered through the altaris.casino platform.

By using Our services, Users agree not to dispute, abandon, chargeback or reverse any transactions that have been finalized. Attempting to do so may result in account suspension or termination. Chargebacks and reversals negatively impact Our business, and we reserve the right to take legal action in response to fraudulent disputes or chargebacks filed.

Additionally, altaris.casino does not provide refunds due to User mistakes, misunderstandings of game rules, betting outcomes, changing of minds, or any reasons other than a technical error or malfunction on Our end. User's remorse is not grounds for a refund.

We encourage Users to carefully review game rules, odds, and betting slips prior to confirming their bets or purchases. Bets placed voluntarily cannot be cancelled or refunded.

EXCEPTIONS

In limited cases, altaris.casino may consider refund requests due to technical errors or malfunctions that negatively impacted the User experience through no fault of the User. Some examples include:

• Bets placed due to a technical glitch or error by the system
• Interruption of services during active gameplay due to server outage
• Incorrect balance/credits displayed due to a technical issue
• Bets placed while account was compromised due to security breach

In such exceptional cases, altaris.casino will evaluate the circumstances and may choose to provide a refund at its sole discretion. Supporting evidence such as bet history and timing of the error may be requested.

Refunds will only be considered for incidents that occurred through no error or intent by the User. User mistakes, misunderstandings of game rules or outcomes, or changing of minds do not warrant a refund.

TIMEFRAME FOR REFUND REQUESTS

Once a withdrawal is requested, it will remain pending for between 0-48 hours. All the withdrawals are being processed on a daily basis including weekends and bank holidays. However, please be aware that depending on the payment method You are using, the funds may take a few days to arrive. Details regarding the timing for withdrawals in respect to the method utilized are available on the relevant pages of the Website, as may be amended from time to time.

If You win €50,000 (or the equivalent in Your currency) or more, We reserve the right to divide the payout into ten installments, each paid monthly at 10 percent of the total amount until the full amount is paid out.

The maximum withdrawal amount processed to any given player is €5,000 (or the currency equivalent) per week and €15,000 (or the currency equivalent) per month, starting from the date of the last withdrawal, unless otherwise stated.

In cases where a Player's total winnings exceed ten (10) times the total sum of their deposits, maximum withdrawal limit of €5,000 (or equivalent in another currency) within a 30-day period.

REFUND REQUEST PROCESS

To request a refund due to a technical error, Users must contact altaris.casino Customer Support within 24 hours of the incident occurring. A detailed explanation of the issue and circumstances should be provided.

altaris.casino will investigate each refund request and responds with a decision in a timely manner. If approved, refunds will be processed to the payment method used for the transaction in question. Multiple refunds for a single User will be evaluated on a case-by-case basis.

CHANGES TO REFUND POLICY

altaris.casino reserves the right to update this refund policy at any time. Users will be notified of any changes that may impact refund eligibility or options.